Fairbridge Festival relies on the efforts of over 400 volunteers plus a small number of paid staff. In return for your hard work we offer a range of benefits.
The notes below should cover most of your questions.
- Volunteers who register and commit to working a minimum number of hours over the festival weekend will receive their four day festival entry for free. Once confirmed they may call our office to receive their free entry ticket and to pay for camping in the central Kingsley Park camping area which is reserved for volunteers.
- Volunteers can work for as little or as long as they like. However, to receive free entry minimum hours apply:
- To qualify for free entry to the festival your shifts must total at least 9 hours spread across the festival weekend (Friday/Saturday/Sunday/Monday); or 21 hours during the festival set-up/pack-up phases (the preceding Monday-Thursday and following Tuesday)
- Volunteers who start setup or in some cases operations support work on the Thursday must work a minimum of 12 hours in total between Thursday-Monday, i.e. 2 x 3 hour shifts on Thursday are the equivalent of 1 x 3 hour shift over the festival weekend Friday-Monday.
- Volunteers who work a minimum of 24 hours onsite during the festival set-up phase may qualify for free camping at the discretion of festival management.
- To automatically qualify for free camping, in addition to free entry, you must work a minimum of 24 hours onsite before or after the festival, plus a minimum of 6 hours Friday – Monday during the event.
- Volunteers who have worked a minimum of 24 hours in the months leading up to the festival through admin or with the Street Team also receive free entry and may qualify for free camping at the discretion of the festival management.
- Volunteers who commit to the basic 9 hours are required to pay for camping. Once your shifts are confirmed with your area manager, you may call our office to arrange your tickets. Your application and number of volunteer hours will be verified and your tickets can then be finalised. Please ensure you have enough funds in your nominated credit card account to complete your purchase before calling our office - thanks.
- Volunteers can camp in the premium Kingsley Park camp area which is close to the festival precinct and all amenities.
- Due to limited space, only your immediate family members may join you to camp in Kingsley Park if not volunteering themselves (limits apply). You may camp in a different area if you wish, but you still need to arrange your volunteer camping ticket through our office.
- Volunteers should not purchase any tickets online. Please talk to your area manager or the festival office – See Ticketing information below.
- On arrival at the festival site, please stay on the inbound road. Your ticket will be scanned whilst you are in your vehicle and you will also receive your wristband/s at this point. Once inside the gate, you can get settled at your site for the weekend and then go to Volunteer Central – next to the Festival Shop – and check-in to receive your volunteer T-shirt and lanyard. Here you can confirm your shifts or get any other help you need.
Most of our volunteer positions are snapped up within a few weeks of being advertised in January. If you leave booking until a couple of weeks before we can’t guarantee that you will (a) be able to work in your preferred area, or (b) that there will be enough shifts remaining in any area to make up the hours you need to qualify for free entry. We do have a number of ways in which you can volunteer in a more flexible way than signing up in advance for 9 hours work.
- You can donate some of your time and volunteer for only one or two shifts in a specific area (less than 9 hours). To do this, register online and tick the box on the User Form that says you intend to donate your hours, then confirm this with your Area Manager so they understand your intention.
- Register online for our “Top Up” team and be on call for any shifts that need to be filled at the last minute due to illness or no-shows. You won’t pay for entry, but will need to call the office and give us a Credit Card number. Each shift worked will cut the amount you’re charged for your ticket after the festival by 1/3.
- If you’ve already bought an Entry+Camping ticket and only decide you’d like to volunteer after arriving at the festival, you can head to Volunteer Central to see if anything’s still available. If you can pick up 9 hours of work (no part refunds) then you’ll qualify for a reimbursement of the entry cost (less camping) of your ticket. Refund is by mail-in of receipt of ticket purchase, signed time sheet and banking details for an EFT payment and details must be received by the festival office no later than 15 May 2017. Please allow three weeks for processing.
Volunteers must work at least 6 hours to qualify for a free T-shirt and at least 9 hours to camp in Kingsley Park.
Due to administrative costs, we are no longer able to refund the cost of entry tickets bought online through moshtix.
- If you’re planning to volunteer you should buy all tickets for you and your family (even if they are not volunteering) by phoning the festival office - not online through moshtix.
- If you buy a ticket and subsequently decide you can’t go to the festival, or are ill, there will be no refunds. This policy is in line with other festivals.
- The only exception is for last-minute volunteers who sign up at the festival and are able to work a minimum of 9 hours to qualify for free entry.
For further information contact Fairbridge Festival office on (08) 9246 3311 or email email@example.com
Some volunteers may prefer to purchase their ticket as a family. The following reimbursement will apply upon presentation of your proof of purchase to our office by no later than 15 May 2017:
- A – Maximum one adult
- B – Maximum one adult and one youth
- C – Maximum two adults
These reimbursements will be at the early bird or standard rate and your proof of purchase must be supplied. Please allow up to three weeks for processing.
- Raffle volunteers are expected to sell at least six books of tickets (each book contains 20 tickets at $5 each), during the festival weekend to receive their four day festival entry for free, and pay for camping in the Kingsley Park area. There are incentives for those who sell more than 8 books.
- You must contact the Raffle Area Manager prior to signing up for this area.
We would love to have you on our team, but if you sign up without getting pre-approval from the area manager, we can’t guarantee you’ll receive free entry or be able to camp in Kingsley Park.
- Minimum age limits apply in some areas. You will be asked to select your age group during registration.
- As far as possible, our volunteers all work in one area and perform the same task for all shifts. This is primarily to minimise the time needed during the festival to train you in different roles.
- Shift lengths are almost all of 3 hours to make it easier to build up your minimum 9 hours total.
- We discourage booking of back-to-back shifts (e.g. to work 6 hours non-stop) and will try to prevent this
- It is your responsibility to check that your shifts don’t overlap and that it’s feasible for you to work the times you’ve signed up for.
- Our online booking system shows which positions are currently available. Please do not select more than 3 x 3 hour shifts unless you are working in an area which allows for this e.g. site set up/bump out.
- Please select all your shifts within a single Event Group or work area while it is still possible to do so.
- Volunteers who book across multiple areas when there are still enough shifts remaining in one of those areas to work the full 9 hours will be contacted and asked to rebook, providing time allows us to do this.
- Otherwise, the Volunteer Manager will rebook all your shifts into one of the areas where your hours have been booked. We try to retain the same times as you originally selected but this may not be possible during peak booking times.
- Some popular areas are always oversubscribed. You can waitlist for a position only by contacting the area manager, and if a vacancy becomes available because someone else has cancelled, then you’ll have a chance of being registered.
- A minimum age of 18 applies in most areas.
- We do have a small number of positions for volunteers under 18.
- Cleaning volunteers (Table Top Troopers) can be 14 or over if working with a parent on the same shift.
- Children who will be working unaccompanied must over 14 (in Face Painting), or 15 (in Backlot and Volunteer Central). Their parents must contact the Volunteer Manager to authorise their child registering as a volunteer before their registration will be accepted. Full details of the information required plus contact details can be found online in the Volunteer booking system.
- Volunteers are asked to select their age group during registration to ensure minimum age requirements are met.
- Adults on shift in certain areas may be accompanied by their children, provided the child is older than 13 and approval by the area manager has been given beforehand. However, in some areas (e.g. entry and site set-up and bump out) it is not appropriate for children to be in attendance and approval will not be given. (No ticket refund for the child or youth applies to children accompanying their parents on shift).
- All youth volunteers must provide the name and mobile phone number of an adult guardian who is attending the festival. A guardian doesn’t have to be their own parent, but must be a ‘responsible adult’ such as a parent, family friend or legal guardian and who can reasonably be expected to exercise responsible supervision of another person. A form nominating this guardian must be signed by both parties and received before the event.
- We’re sorry, but you can’t volunteer if you’re not accompanied by an adult guardian who is on the festival site while you’re working.
- All volunteers must complete a short induction course covering key information about the festival and important health and safety messages.
- A training session for all volunteers is held in Perth a few weeks before the event. It is mandatory for first-time volunteers who live in the Perth region to attend and meet their area manager and other team members.
- On arrival at Fairbridge Festival you must enter as a normal festivalgoer by showing your volunteer e-ticket, and receive your wristband. This will be whilst you are in your vehicle.
- Then check in at Volunteer Central, where you’ll be able to complete the induction training if not already undertaken and receive your T-Shirt and name badge. You will also be able to make a note of your roster times if you don’t already have this information in your diary or your phone.
FolkWorld Inc. is a professional organisation and many people put in a lot of effort to make Fairbridge Festival a success. Most of this work is also unpaid voluntary work. We realise that things may crop up ‘last minute’ which might prevent you from attending.
- If you find that you can’t make the Festival it is your responsibility to cancel your shifts. Ideally you should contact your area manager directly. You can also do this online – there is a link to the login page in your booking confirmation email – or through the festival office.
- Volunteers who don’t cancel in advance and simply don’t turn up have a significant impact on the smooth running of the festival. We reserve the right to refuse your application in future years if you don’t turn up as arranged.
Other important stuff
- Wearing your volunteer T-shirt makes you an ambassador for the festival. Therefore, a positive attitude, and a courteous manner is required at all times.
- Consumption of alcohol or drug use before or during your shift will not be tolerated.
- Volunteers who do not complete their hours without a valid reason may be asked to pay for entry and may have their application refused in future years
- Smoking is not permitted in the festival precinct.
- For your own safety, closed-in shoes must be worn at all times during your shifts.
- All information and processes associated with any volunteer position are to be considered confidential.
- Every year some of our volunteers work at the festival as part of a trip from interstate or overseas. We welcome their diversity and benefit from their experience. However, we expect these volunteers to be able to enter Australia and make their own way to the festival site without any assistance from FolkWorld Inc. including sponsorship, assistance with visas, transport and/or accommodation.
- Remember, volunteering gives you a different perspective and enhances your involvement in the festival community – so make the most of it and have fun!
If there’s something that’s not clear, contact firstname.lastname@example.org or call 0419 040742 with any general questions, or your area manager if it’s a more specific question. You’ll find their contact details listed against each Event Group within Volunteer Hub – our online booking system.