Frequently Asked Questions

Cancellation

Why are you cancelling?

This decision comes following a thorough review including recent COVID-19 developments, risk assessment, health advice, government policy, and key stakeholder feedback. The uncertainties surrounding of holding a large, family-friendly music festival in April are too many and complex to proceed safely at this time.

Borders haven’t opened. Why can’t you just proceed with a WA line up?

We would love to proceed with a WA-only line-up in April – there’s so much talent in this state! Unfortunately, it is the very nature of the uncertainty and the changing rules and conditions that are cause for concern right now. Our small team are doing their best, but we have limited resources to respond to an ever-changing landscape of challenges.

The event isn’t ‘til April. Can’t you just wait and see what happens?

We would love to just plough ahead and take on the challenges – we love this festival just as much as you! Unfortunately, in these uncertain conditions, we can’t in good faith commit to artists, suppliers, ticketholders, sponsors, and more, right now. 

Why can’t the event be postponed until later in the year?

We‘re not going anywhere! We will be back as soon as possible and practical with the festival that we all love. However, the uncertainty of what events will look like in the short-term means that we would prefer to be upfront, refund everyone, and start over again once there’s clarity.

What about all the artists and supporting industry? How will they survive if events keep cancelling?

This is an important question. Unfortunately, we don’t have the answer. We are ourselves a very small not-for-profit organisation. Although we have been lucky to receive government support in the last two years that helped us survive financially, many artists and suppliers have not. Government support for the arts and events throughout the pandemic has been weak and is still waning. We will do our best to lobby government on this aspect and to support artists and suppliers until the next festival, although we are working out what this might look like.

Ticketing

How do I get a refund on my ticket/s?

You don’t have to do anything.  As the event is cancelled, a refund back to the credit card used to purchase the original tickets will be automatically processed by Moshtix.  Due to the unprecedented landscape of events at this time, please allow 5-10 business days for this to process.

I don’t have an account with Moshtix – I purchased as a Guest – what do I do?

If you created your booking as a guest you don’t have to do anything.  As the event is cancelled, a refund back to the credit card used to purchase the original tickets will be automatically processed by Moshtix.  Due to the unprecedented landscape of events at this time, please allow 5-10 business days for this to process.

I have a new credit card since I purchased my tickets – what do I do?

Contact support at Moshtix Submit a request – Tix Support (moshtix.com.au) with this advice and await instructions – DO NOT SEND NEW CREDIT CARD DETAILS VIA EMAIL.

Someone else bought my ticket for me – how do I get a refund?

Only the person who purchased the ticket will be able to receive a refund back to the credit card used at time of purchase. Please contact the person who purchased the ticket for you.

My refund hasn’t arrived – what do I do?

As you can appreciate, the event industry is experiencing heavy loads during this time. Refunds may take 5-10 business days to process.  We thank you for your patience in the meantime, but please do get in touch with Moshtix Support if you have further questions Submit a request – Tix Support (moshtix.com.au)

Can I keep my ticket for next year?

Due to administrative considerations this year, we are unable to offer ‘keep your tickets’ for Fairbridge Festival 2023. You can support us by:

  • Making a donation to FolkWorld Inc. the organisers of Fairbridge Festival a not-for-profit organisation. Help support us and contribute to the future of Fairbridge Festival by making a tax-deductible donation.
  • Buying a $5 raffle ticket/s to go in the running to win prizes including a Scott Wise Handcrafted Guitar (value $5.5k), a Getaway Outdoors & Fairbridge Festival Package for 2023 (value $2.1k), Fairbridge Village Cottage Accommodation for 2 nights (value $940), 2023 Nannup Festival tickets with tickets (value $580).

Can I donate my ticket? 

Sorry, this is not an option at this time. You can support us by:

  • Making a donation to FolkWorld Inc. the organisers of Fairbridge Festival a not-for-profit organisation. Help support us and contribute to the future of Fairbridge Festival by making a tax-deductible donation.
  • Buying a $5 raffle ticket/s to go in the running to win prizes including a Scott Wise Handcrafted Guitar (value $5.5k), a Getaway Outdoors & Fairbridge Festival Package for 2023 (value $2.1k), Fairbridge Village Cottage Accommodation for 2 nights (value $940), 2023 Nannup Festival tickets with tickets (value $580). 

 Other

How can I help? 

Thank you for asking! You can help in the following ways:

  • Make a donation to FolkWorld Inc. the organisers of Fairbridge Festival a not-for-profit organisation. Help support us and contribute to the future of Fairbridge Festival by making a tax-deductible donation.
  • Buy a $5 raffle ticket/s to go in the running to win prizes including a Scott Wise Handcrafted Guitar (value $5.5k), a Getaway Outdoors & Fairbridge Festival Package for 2023 (value $2.1k), Fairbridge Village Cottage Accommodation for 2 nights (value $940), 2023 Nannup Festival tickets with tickets (value $580). Huge thanks to our sponsors for their generous donations and support.
  • Show your support for the new generation of local talent! Come along and support The Quest Youth Songwriting 2022 competition – a new venue and date for the Quest final will be announced soon on the website.
  • Join the family by signing up to our newsletter for all the latest news about future plans and exciting opportunities for us to come together.

I have another question!

Please email hello@fairbridgefestival.com.au and we’ll get back to you as soon we can.