You got questions? We got answers!
How do I buy tickets for the festival?
I do not have a credit card or printer. How do I purchase tickets?
Check Moshtix for outlets where you can pay with cash or debit card.
Can I have a refund or exchange my ticket?
Sorry, no refunds will be given. Exchanges are permitted through Moshtix if the ticket values are identical, no fee applies. If we have to postpone or cancel the event, we will offer refunds!
Can I give my ticket to a friend or change the name?
Is your internet credit card payment system secure?
Do I need a ticket for my under 5-year-old child?
Do those on an A, B or C ticket need to be members of one family?
No. Any two adults and any two 5-17yr olds can use a Bundle ticket to suit them.
Not all on our A, B or C ticket can arrive at the same time. How do we get in?
What age qualifies for a free child ticket?
What age qualifies for a youth ticket?
Does an 18 year old, who is still a student, qualify for a youth ticket?
At what date is my age qualification determined?
What qualifies me for an adult concession and is ID required on entry?
Does a National Seniors or a WA Seniors Card qualify me for an adult concession?
When can I expect to get my tickets?
What happens if I can’t print my tickets or I accidently delete them?
Will tickets be available at the gate?
Does Fairbridge Festival participate in the Companion Card scheme?
Yes! Fairbridge Festival participates in the Companion Card scheme in Western Australia.
Companion Card Holders need to purchase a concession ticket (relevant to their attendance needs) for themselves and are then eligible to receive the same value ticket free for their carer/support person. Restrictions on some ticket types apply – Cosy Camping, Glamping and Cottage accommodation.
For 2022 the process to receive the free ticket under this scheme will be different due to government directives in relation to Covid-19 and the rules for attending large events.
ALL attendees of the festival MUST be in possession of a ticket before arriving. There are no gate sales or processes to issue free tickets under the Companion Card scheme at the entry gate.
If you wish to apply for a free carer/support person ticket under the Companion Card scheme, please contact Moshtix www.moshtix.com.au with your request BEFORE arriving at the festival. This will ensure you have eligible tickets and comply with all Terms & Conditions before entry.
If you have any questions please email: firstname.lastname@example.org
Will camping be available at the gate?
Camping is only available as part of a Festival & Camping ticket. No gate sales at the venue.
Can I buy camping only?
Can I camp in Kinglsey Park?
Tickets for Kingsley Park camping area are reserved for event operations, artists, volunteers and access patrons. Please contact email@example.com if you require further information or help.
Can I bring a generator?
Yes, but please consider your neighbours regarding noise and pollution. There is a midnight – 6am curfew.
Are open fires allowed?
Is there access to drinking water?
Where are the various camping areas located in relation to the festival precinct?
Can I bring a caravan, camper trailer, or campervan? Or are only tents allowed?
You can bring a camper trailer, campervan, or caravan except for Oval area. See Camping for more details.
I don’t have a tent, what can I do?
How will I know where to find my camping area once inside the gate?
Our vehicle marshal team will help you find your chosen camp area. Access ways will be designated so please be aware of those when parking and setting up.
My friends/family already have Festival with Camping tickets. Can I just “bunk in” with them?
Nope, sorry. You also need to buy a Festival & Camping ticket for yourself as our camping is provided on a “per person pays” system.
Can I drive my car to my campsite?
Can I camp with my friends?
Can I camp anywhere once I am in my selected camp area?
Can I go into town to get extra provisions during the event?
What is a ‘no vehicle movement’ area?
Rivergrounds, Oval, Kingsley Park, and part of Fields are designated ‘no vehicle movement’ zones. On arrival at Fields, you can choose this option and you will be directed to where you should set up. In any of these ‘no vehicle movement’ areas, you will not be allowed to move your vehicle between 8pm Friday and midday Sunday. This is great for families, especially those with small children.
Can I purchase grocery items and ice on site?
There are no grocery items available for purchase on site. Gus’s Bar sells ice and there is also an ice truck outside the Fairbridge Village Shop.
Can I take my guide dog/assistance dog to the festival?
Can I bring my pet?
What kind of weather can I expect?
Check the BOM website for Pinjarra before you set out. Although we generally have good weather, being April it can still be warm, so don’t forget your sunscreen.
What happens if it rains?
Being prepared is best! Our venues are pretty much all under cover, so any rain will not interrupt your festival enjoyment!
Where will I find toilets and showers?
Can I stay in a cottage?
Sorry, no. These are mostly reserved for artists and event management although some cottages are designed for access. If you have access needs, please contact the festival firstname.lastname@example.org to discuss your options. There is also a range of off-site accommodation in Pinjarra and Mandurah. See our Off-site Accommodation page for more info.
Who qualifies as a “responsible adult”?
Please refer to the Fairbridge Festival terms and conditions.
What time do gates open?
Will there be an ATM, including credit card, at the festival?
What does Smoke Free Festival mean?
All venues and thoroughfares within the festival precinct are smoke free including all venues, catering, markets, and the access ways in between. Smoking is not permitted inside the cottages, on verandahs, or in any buildings.
Can I consume alcohol at the event?
What food facilities are available?
Is there a festival lock-up where I can leave my valuables?
No, sorry. The best thing is to lock them in your car.
Can I charge my phone or camera battery at the festival?
Is there disabled parking available for holders of ACROD stickers?
Can I record any performances?
Will I be photographed?
Can I busk? Can my child busk?
Can I bring my bikes, scooter, skateboard, or drone?
Bikes, scooters, skateboards, and drones are not permitted in the festival precinct.
Are there any hazards?
Is there a children’s registration area?
Yes. We have a Kids Registration area for lodging your contact information. A photograph can be taken with permission. Photographs will only be used in the event of a lost child.
Where do I go if my child is lost?
Please go to festival Headquarters and complete a Lost Child form including contact details and camping location. Our experienced team will alert venue managers, security, and other crew members with the appropriate information about lost children.
What if I find a lost child?
If possible, take the child to the Kid’s Registration area or Headquarters and assist our team to complete the necessary forms. If the child is reluctant to move, ensure a crew member is notified (those with a radio). Our team will take the necessary steps to ensure the child’s safety and wellbeing.
Is the children’s registration area safe?
What precautions are in place to keep festival patrons safe from COVID-19?
What about mandatory COVID vaccinations?
The state government has issued WA’s Safe Transition Plan for the re-opening of WA and as Fairbridge Festival is a large event (welcoming 1,000+ people), you will need to show proof of vaccination to enter our magical world of music, art, dance, and entertainment.
This is in line with the WA Health’s Scheduled Covid 19 Vaccination Program, which applies to everyone aged 12 years and over.
Fairbridge Festival is a family-friendly event spanning generations.
While we respect everyone’s differing views, for us all to come together safely as a community at Fairbridge Village, the Festival needs to be a COVID-safe space that all ages can access and enjoy.
The safety of everyone who attends our beloved event is of the utmost importance to us, and so right now, this means complying with the state government’s mandatory Covid 19 vaccinations and WA Health guidelines.
We thank you for your understanding as we navigate this ever-changing landscape and we can’t wait to bring you another edition of the festival in 2022, which will be bigger and better than ever!
LINKS FOR MORE INFO:
If you have any other questions, drop us a line here.